FREQUENTLY ASKED QUESTIONS

 

WHAT IS iHEARTLOCAL?

iHeartLocal is a mobile app that connects you with the places you rely on every day.  We want to make it incredibly easy to share your favorite places and discover where your friends go. As you get connected, iHeartLocal makes it easy to stay in touch with these places and allows you to receive rewards you actually care about.

 

HOW IS iHEARTLOCAL DIFFERENT?

iHeartLocal lets you stop wasting time with untrustworthy, anonymous business reviews by people you’ve never met. Instead, get recommendations from real people that are part of your real life. Get credit for being the friend who knows all the best places. Receive offers and rewards from businesses that already interest you. Skip the spam.

 

HOW DO I ADD A PLACE?

Add any place by tapping the heart icon next to any place name. 

Start by taping on the search bar on the map or list view. Type in a keyword and a location (or use your current location). Tap the Search button on the keyboard. Tap on a pin on the map or if you are on list view then tap on a place result in the list. Finally, tap on the heart icon on the top-right of the screen. Your place is now added to you Places List! 

 

…RECOMMEND PLACES TO MY FRIENDS?

Go to the newsfeed by tapping the icon on the top-left of the map screen. Tap the “Make a Recommendation” button. Choose the place from your list of places that you want to recommend. 

OR

Tap the menu icon on the bottom of the screen. Tap Places in the menu. Tap the My Places icon to go to your list of Places. Tap on the place you want to recommend. Tap the “Recommend to Friends” button on that place profile. 

NOTE: If your friend is not listed, you can tap the ‘+’ and type in a valid phone number to send an SMS referral.

 

…ADD MORE FRIENDS?

Tap on the menu icon on the bottom of the screen to open the menu. Tap on “Friends”. You should see 3 buttons appear. Tap on “Find Friends”. Enter your friend’s name in the search bar and tap search on the keyboard. Find your friend in the list and tap on the send friend request button to the right of their name. If your friend accepts your friend request, your friend will show in your Friends list.

 

…SEND A MESSAGE TO A PLACE OR FRIEND?

Tap on the menu icon on the bottom of the screen to open the menu. Tap on “News”. You should see 3 buttons appear. Tap on “Messages”. Tap the compose button on the top, right corner of the screen. On the right side of the screen, you will see a ‘+’. Tap that button to choose a place or friend. Enter your message and tap the send icon in the upper right.

 

…HIDE MY PLACES?

Many of us have places we don’t want all our friends to see. iHeartLocal allows you to control which places you allow your friends to see.  First, open the “Profile” tab on the bottom tab bar.  Tap the settings icon on the upper right corner. Tap on “Place Privacy.” You will see a list of all your places with options to hide them individually or all at once.

 

…ALLOW iHEARTLOCAL TO ACCESS MY PHONE CONTACTS?

We want to connect you to your friends as quickly and easily as possible. In order to do this, we request access to your contact list.  If you denied access when you first installed iHeartLocal, for iPhone, you can go to settings => privacy => contacts => find iHeartLocal and turn the toggle switch on.

 

WHAT INFORMATION ON MY PROFILE CAN PLACES SEE?

iHeartLocal wants your places to value their customers. We provide your places with enough information to support your needs and concerns. Places can see your name, profile picture, city, state, the number of referrals you have sent for them, and the rating you have given them.

 

WHAT INFORMATION ON MY PROFILE CAN MY FRIENDS SEE?

All your friends can see your profile picture, name, city, state.

If you choose to share your friends, other friends will see your friends list, and the number of friends you have.

If you choose to share your places, friends can see your public places and all photos you have uploaded for those public places.  This can be shared with friends and friends of friends.

 

WHAT DOES MY RATING DO?

iHeartLocal’s rating system is always current.  By rating your place, you let the place know exactly how you feel about them.  It gives them insight into how well they are addressing your needs and concerns. When you change your rating, the place’s average rating will automatically change.